Name: Droppurity
Address: 2nd cross, Vinayaka Layout, Rayasandra, Bengaluru, Karnataka, 560100, IN
Telephone: +91-79797-84087
Price range: ₹₹

Question 1

What is Droppurity?

Accepted Answer

Droppurity is India's smart water purifier rental service. We deliver, install, and maintain IoT-enabled RO water purifiers at your doorstep — so you never have to worry about drinking water again. We combine the latest purification technology with a hassle-free subscription model.

Question 2

Where does Droppurity operate?

Accepted Answer

We are currently operational in Bengaluru, Hyderabad, Delhi NCR (Delhi, Noida, Ghaziabad, Gurugram, Faridabad), Mumbai, Pune, Chennai, Kolkata, and Bokaro Steel City. We are expanding rapidly to new cities every quarter.

Question 3

What is smart water purifier rental?

Accepted Answer

Smart rental is the smarter way of getting a water purifier. Instead of spending ₹15,000–₹25,000 upfront to buy one, we install our IoT-enabled purifier at your place free of cost (no upfront investment) and provide lifetime free maintenance (no expensive AMC contracts). You just pay a small monthly subscription starting at ₹299.

Question 4

Why is renting better than buying a water purifier?

Accepted Answer

Buying a water purifier means a heavy upfront cost plus ₹3,000–₹5,000/year on maintenance. With Droppurity rental, you get: zero upfront cost, free installation, lifetime free maintenance, free filter replacements, free relocation if you move, and a 7-day risk-free trial. More than 65% of people who own a water purifier don't get pure water simply because they skip expensive maintenance — with us, you never have to worry about that.

Question 5

I want to use Droppurity for my office. How do I go about it?

Accepted Answer

We'd love to serve your workplace! Please send us a brief email at official@droppurity.in or call us at +91-79797-84087, and our commercial team will get back to you with attractive bulk/corporate offers tailored to your office needs.

Question 6

What quality certifications does Droppurity have?

Accepted Answer

Our purifiers meet ISO quality standards and water output quality is certified by leading labs. We use RO+UV+UF multi-stage purification that removes 99.9% of bacteria, viruses, and dissolved impurities while retaining essential minerals.

Question 7

What is the starting price for renting a water purifier?

Accepted Answer

Droppurity plans start at just ₹299/month for the Basic plan on the Droppurity RO+ purifier (on a 12-month tenure). Plans vary based on the purifier model (RO+, Copper, Alkaline), capacity (Basic 500L/month or Value Unlimited), and tenure (monthly, 7-month, or 12-month). All prices are inclusive — no hidden charges.

Question 8

Are there any hidden charges?

Accepted Answer

Absolutely not. Our pricing is fully transparent. Your monthly rental covers everything: the purifier machine, free installation, lifetime maintenance, filter replacements, and free relocation. The only additional charge is a 100% refundable security deposit collected at the time of installation.

Question 9

What is the security deposit amount?

Accepted Answer

We collect a 100% refundable security deposit at the time of installation. The exact amount depends on your chosen plan. This deposit is fully refunded when you return the purifier in good condition.

Question 10

What is the minimum subscription tenure?

Accepted Answer

We do not have a mandatory minimum tenure for monthly plans. You can disconnect anytime by giving us a 30-day notice. However, if you opt for our 7-month or 12-month discounted plans, early cancellation may affect pro-rated refunds.

Question 11

Can I change my plan after subscribing?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time by contacting our customer support team. Changes will be applied from your next billing cycle.

Question 12

Do I still have to pay if I'm not at home or not using the purifier?

Accepted Answer

Getting Droppurity on rent is like renting a home — the monthly rental applies regardless of usage. However, if you're travelling or away for an extended period, contact our support team and we'll work out the best option for you, including potential plan pauses for long absences.

Question 13

Will my remaining litre balance carry forward?

Accepted Answer

Yes! Your unused balance carries forward as long as you continue on the same subscription plan. The balance resets only if you change plans.

Question 14

Do you offer discounts for longer tenure plans?

Accepted Answer

Yes! We offer significant savings on longer tenures. A 7-month plan saves you more per month compared to monthly billing, and a 12-month plan gives you the absolute best rate. Check our Plans page for the latest pricing.

Question 15

What is the 7-day risk-free trial?

Accepted Answer

We know it takes more than a 15-minute demo to evaluate a water purifier. That's why we give you a full 7-day risk-free trial. Pay only the refundable security deposit, get your purifier installed, and use it for 7 days. If you're not 100% satisfied for any reason, we uninstall it and refund your entire deposit — no questions asked.

Question 16

How quickly is the purifier installed?

Accepted Answer

We guarantee installation within 48 hours of your booking and successful deposit payment. In most cities, we aim for same-day or next-day installation.

Question 17

Are there any installation charges?

Accepted Answer

Zero. Installation is completely free. Our certified technician comes to your home or office with all required tools and fittings, and handles the complete setup at no cost.

Question 18

What documents do you need for installation?

Accepted Answer

We need a valid ID proof and address proof. Your rental agreement is considered valid address proof. That's it — no complicated paperwork.

Question 19

Does the purifier require drilling or changes to my water/power lines?

Accepted Answer

Most customers use the purifier as a wall-hanging or counter-top unit — both options are available. Our experienced installation team handles all necessary plumbing and electrical connections during installation. For rented apartments, we ensure the installation is clean and easily reversible.

Question 20

Can I get the purifier installed in a rented apartment?

Accepted Answer

Absolutely! Our rental service is specifically designed for tenants. Since you don't own the purifier, there's no big investment. And if you move, we relocate it for free.

Question 21

Will the purifier work on my input water?

Accepted Answer

Our purifiers work optimally on water with TDS up to 1500 PPM. During installation, our technician tests your raw water quality to ensure it meets the required standards before proceeding. This covers most sources — municipal, borewell, and tanker water across Indian cities.

Question 22

Is maintenance really free for a lifetime?

Accepted Answer

Yes, 100% free. As long as you have an active Droppurity subscription, all maintenance is free — routine servicing, filter changes, UV lamp replacements, membrane swaps, and repairs. We proactively monitor your purifier via IoT and schedule service before you even notice an issue.

Question 23

How often do you service the water purifier?

Accepted Answer

Service frequency depends on three factors: the quality of your input water, the volume of water processed, and time since the last service. Our IoT system monitors these parameters in real time and automatically flags when maintenance is due.

Question 24

How often do you replace the filters?

Accepted Answer

Filter and cartridge replacements typically happen every 3–6 months depending on usage and water quality. Our IoT-enabled purifiers monitor filter health in real time, and we proactively schedule replacements — you don't need to track or remind us. All replacements are 100% free.

Question 25

What if I'm facing issues with the purifier?

Accepted Answer

Simply switch off the purifier and call our support at +91-79797-84087 or email official@droppurity.in. We'll dispatch a technician within 24–48 hours. If the issue can't be resolved quickly, we'll provide a temporary replacement so your water supply is never interrupted.

Question 26

What if the water taste doesn't seem right?

Accepted Answer

If you've been using bottled water or a different purifier, give it a couple of days to adjust. If you still feel the taste isn't right, contact our support team and we'll schedule a service visit to test and recalibrate your purifier settings.

Question 27

How do you use IoT to ensure water safety?

Accepted Answer

Our IoT-based remote health monitoring system continuously tracks device health, filter status, water quality, and usage patterns. We use this data to schedule proactive maintenance — ensuring you always get not just clean, but healthy drinking water. Think of it as a health tracker for your purifier.

Question 28

What types of water purifiers does Droppurity offer?

Accepted Answer

We offer three purifier models: (1) Droppurity RO+ — RO+UV+UF purification, ideal for most households, starting ₹299/mo. (2) Droppurity Copper — RO+UV with natural copper infusion for immunity boost, starting ₹349/mo. (3) Droppurity Alkaline — RO+UV with alkaline pH balance up to 8.5, ideal for acidity relief, starting ₹399/mo.

Question 29

What is an Alkaline water purifier? Is it better?

Accepted Answer

An alkaline purifier raises the pH of your drinking water to around 8.5, mimicking natural spring water. It helps neutralize excess acidity in the body, improves hydration, and retains essential minerals lost during standard RO filtration. It's especially beneficial for people with acidity, digestive concerns, or active lifestyles.

Question 30

What is a Copper water purifier?

Accepted Answer

Our Droppurity Copper purifier infuses purified water with natural copper ions. Copper-enriched water — rooted in Ayurveda — supports digestion, boosts immunity, and has natural anti-bacterial properties. It's ideal for families wanting the dual benefits of RO purification and copper enrichment.

Question 31

What is the purification and tank capacity?

Accepted Answer

Droppurity purifiers have a purification capacity of 15 litres/hour and a storage tank capacity of 8–10 litres. This comfortably serves families of 2–6 members for daily cooking and drinking needs.

Question 32

Will the purifier retain essential minerals?

Accepted Answer

Yes! Our purification process includes a TDS balancer that preserves essential minerals like Calcium, Magnesium, and Potassium that your body needs. You get water that is not just pure, but healthy.

Question 33

What is the TDS level of the output water?

Accepted Answer

Our purifiers bring output TDS to the safe 50–150 PPM range, which is optimal for health. The exact output depends on your incoming water quality — our technician tests and fine-tunes the purifier during installation.

Question 34

How much electricity and water does the purifier consume?

Accepted Answer

An RO purifier consumes approximately 50–60 Watts, which is very low — about 1/4th the power of a modern 5-star refrigerator. Monthly electricity cost works out to just ₹30–50. Water rejection is optimized to minimize wastage.

Question 35

Do you charge for relocation if I move?

Accepted Answer

Not at all! Free relocation is included in all active subscriptions. Whether you're moving within the same city or to another city where Droppurity operates, just inform us a few days in advance. We handle uninstallation, transport, and re-installation at your new address — all for free.

Question 36

What if I want to cancel my subscription?

Accepted Answer

You can cancel anytime. Contact our support team and we'll arrange a convenient time to uninstall the purifier. Your security deposit is refunded within 5–7 business days after the purifier is collected in good condition, minus any outstanding dues.

Question 37

When will my security deposit be refunded?

Accepted Answer

Your security deposit is refunded within 5 working days from the date of device pickup. Any pending dues (unpaid subscription charges) or damage charges (normal wear and tear excepted) will be deducted before the refund is processed.

Question 38

How is my refund calculated for long-term plans?

Accepted Answer

For monthly subscriptions, the current month's charge is non-refundable after payment. For long-term plans (7-month/12-month), unused months are refunded at the regular monthly rate. Example: If you paid for 6 months but used 3, you get a refund for the remaining 3 months calculated at regular monthly pricing, plus your security deposit.

Question 39

Can my family continue using the purifier if I'm not at home?

Accepted Answer

Absolutely. The purifier operates independently once installed. Any family member can continue using it normally. We recommend syncing the IoT app periodically for optimal monitoring.

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